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Job offer - Campaign coordinator with French OR German /6 months project/ (BIC Services Sofia)

BIC is a world leader in stationery, lighters and shavers. For more than 75 years, the Company has honored the tradition of providing high-quality, affordable products to consumers everywhere. Through this unwavering dedication, BIC has become one of the most recognized brands and is a trademark registered worldwide.
BIC is characterized by ethics, responsibility, teamwork, simplicity and ingenuity. We conduct our daily business with honesty, trustworthiness and respect. We are committed to our team members and to the promise of helping them unlock their full potential.
This year BIC opened its first Shared Service Center at Sofia and we are looking for an Campaign coordinator with French OR German for 6 months contract with potential to convert the role into permanent.

  • High school degree (University education is desired)
  • A minimum of 1 year of experience in a similar role in a Shared Services environment
  • Advanced English and Advanced level of either language: French/German/
  • Good communication skills
  • Customer service orientation and attention to details
  • Ability to work in teams, with deadlines and time pressure
  • Strong customer focus, high ethical standards

  • Key orders accurately and on-time with regard to internal procedures and with agreed service level targets
  • Management of complaint handling cases and appropriate follow through
  • Process and follow-up customer inquiries related to its scope
  • Front-office for customer contact: telephone, e-mail, chat contact with customers
  • Acknowledging and resolving customer complaints
  • Contact customers on appropriate communication channel (phone, e-mail, chat, …) as needed
  • Monitor performance and take appropriate actions to achieve Bic business targets

At BIC, we care about giving our employees everything they need to perform their best. To help you stay safe, healthy and content, we ensure the following:

-Additional health insurance

-Life insurance

-Sport cards

-Food vouchers

-Transport allowance

-Free fruits and drinks at the office

-Nice and modern office at a great location

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