Focus RH

Job offer - Operator, Orders and Requests English and French (BIC Services Sofia)

BIC® products are recognized all over the world for their quality, safety, affordability and ease of use. The ballpoint pen, the pocket lighter, and the shaver are all part of the daily lives of millions of consumers. These products make BIC® an iconic international brand, present in more than 4 million retail outlets in more than 160 countries around the world.

BIC’s founder, Marcel Bich, understood that to succeed, BIC needed hands-on team members who were willing to take measured risks and assume responsibility for their role in a team. Today, we provide our more than 15,000 team members in 61 countries with the opportunity to invent BIC’s future – together – while honoring our past achievements. We are committed to our team members’ development and empower those who wish to discover different areas of our business or acquire international experiences.

• High school degree (University education is desired)
• 1-2 year of experience in a Shared Services environment for a global company is required
• 3-5 year of experience for a global company is a plus
• Advanced English and Advanced French
• Exposure to ERPs; JDE is a plus
• Good communication skills
• Customer service orientation and attention to details
• Аbility to work in teams, with deadlines and time pressure
• Strong customer focus, high ethical standards

• Key orders accurately and on-time with regard to internal procedures and with agreed service level targets
• Management of complaint handling cases and appropriate follow through
• Process and follow-up customer inquiries related to its scope
• Front-office for customer contact: telephone, e-mail, chat contact with customers
• Acknowledging and resolving customer complaints
• Contact customers on appropriate communication channel (phone, e-mail, chat, …) as needed
• Monitor performance and take appropriate actions to achieve Bic business targets

At BIC, we care about giving our employees everything they need to perform their best. To help you stay safe, healthy and content, we ensure the following:

-Additional health insurance

-Life insurance

-Sport cards

-Food vouchers

-Transport allowance

-Free fruits and drinks at the office

-Nice and modern office at a great location