Focus RH
Sutherland Job Offer: Bilingual HR Support Representative with French and English
Join Sutherland – Where Your Career Soars!
Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients’ customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we’re a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
At Sutherland, You’ll:
- Dive into intriguing projects for renowned global brands.
- Grow and sharpen your skills in a vibrant and supportive environment.
- Collaborate with exceptional talents on exciting initiatives.
What We Need:
We’re on the lookout for a dynamic Bilingual HR Support Representative proficient in French and English to ensure seamless HR support for our clients.
Your Responsibilities:
- Receive and log HR inquiries promptly via phone and email.
- Resolve queries through efficient ticketing systems.
- Address employee inquiries on policies, benefits, and more.
- Maintain high-quality service levels and adhere to processes.
- Handle sensitive information with integrity and confidentiality.
- Take ownership of query resolution and individual metrics.
Our Must-Haves:
- Excellent proficiency in French (B2 or higher).
- Good command of English (B2 or higher).
- Strong attention to detail and interpersonal skills.
- Excellent decision-making and problem-solving abilities.
- Ability to manage confidential data with strict adherence to privacy standards.
- Agility to adapt in a fast-paced, dynamic environment.
What You’ll Receive:
- Long-term job security with a permanent contract.
- Additional health and life insurance coverage.
- Generous annual leave, including wellness days.
- Food vouchers and paid breaks.
- Competitive salary and clear career progression.
- Flexibility to work remotely.
- World-class on-the-job training.
But Wait, There’s More!
- Fully digital employee services with eSignature.
- Employee assistance program for psychological support.
- Exclusive employee discounts portal.
- Lucrative employee referral program.
- Rewards and recognition for your achievements.
- Relocation package for those moving cities or countries.
- Multisport card coverage.
- In-house learning portals with certification options.
- Engaging office events and wellness initiatives.
- Gift for birth or adoption.
- Corporate social responsibility events and team-building activities.
- Exposure to global business insights and practices.
Ready for the Next Chapter?
If you’re eager to embark on an exciting journey with us, we’re excited to hear from you!
